Terms Of Use

By using this Site, Users signify acceptance of Dream Duffel UK’s Terms & Conditions and Privacy Policy. Use of your credit card on this site constitutes your electronic signature. If a User does not agree to this policy, he or she is advised not to use the Site. Continued use of the Site following the posting of changes to this policy will be deemed as acceptance of those changes.

Changes To Terms & Conditions

Dream Duffel UK, has the discretion to update this privacy policy at any time. Users are encouraged to frequently check this page to stay informed of changes. By using this Site, Users acknowledge and agree that it is a personal responsibility to review these Terms & Conditions periodically and become aware of modifications.

Forms of Payment

We accept all major credit and debit cards including Visa and Mastercard. Payment in full is due at time of purchase. Order will not begin processing, and therefore will not be shipped, until payment is received in full.

Shipping Times and Expected Delivery from Dream Duffel, UK

We use DPD Local which will allow you to track your parcel.  You will receive a one hour delivery window via SMS or e-mail, allowing you to track the progress of your parcel on a map, counting down to a 15 minute window. (Note: Business days are Monday to Friday, excluding holidays.)  All Dream Duffel accessories will be posted via Royal Mail.

For UK & Ireland Deliveries

Mainland UK: Packages take 1-2 business days to arrive after shipping from our warehouse.

Scottish Highlands: Packages are to arrive 2-3 business days after shipping from our warehouse.

Scottish Islands, Isle of Man, Scilly: Packages are to arrive 2-5 business days after shipping from our warehouse.

Offshore Services, Northern Ireland, Channel Isles:  Packages are to arrive 2-3 business days after shipping from our warehouse.

Isle of Wight: Packages are to arrive 2-3 business days after shipping from our Warehouse.

For European Deliveries

Zone 1 Belgium, France, Germany, Ireland, Luxembourg, Netherlands: Packages are to arrive 2-3 business days after shipping from our Warehouse.

Zone 2 Austia, Denmark, Switzerland, Lichtenstein: Packages are to arrive 3-4 business days after shipping from our Warehouse.

Zone 3 Czech Republic, Italy, Slovakia, Spain: Packages are to arrive 3-4 business days after shipping from our Warehouse.

Zone 4 Estonia, Finland, Hungary, Poland, Portugal, Sweden, Slovenia, Croatia: Packages are to arrive 4-6 business days after shipping from our Warehouse.

Zone 5 Bosnia-Herzegovina, Bulgaria, Greece, Latvia, Lithuania, Montenegro, Norway, Romania, Serbia: Packages are to arrive 5-9 business days after shipping from our Warehouse.

Orders will begin processing the business day after they are placed. Processing can vary from 2-5 days depending on order volume. Once processing is complete, it will ship from our warehouse. If your item is personalised, it typically takes 7-10 days for that service, extending the overall processing time of your order.  

NOTE: Please be aware that our products are shipped in boxes that have our company logo printed on the outside. If purchasing as a gift, you may want to consider shipping to another address (friend, neighbour, or relative) to keep the secret. If this is not an option, please make note of the gift in the ‘Order Comments’ section during checkout. We will do our best to help and cover up the logos on the box’s exterior.

Return Policy

If you wish to cancel your order,  please Contact Us immediately.  You must notify us within 14 days after you have received your goods if you want to return any item. Should you not be satisfied with your purchase in any way, it’s OK to change your mind.  We are pleased to offer a refund on any unused item, returned in its original packaging and original condition and returned to us within 14 days after contacting us.  On receipt of returned items, refund of the purchase price of the item(s) will be made to the debit/credit card used to pay for the original order.  You will be advised by e-mail when the credit has been processed. This will usually be within 7 days of receipt of the returned item(s).  

Please note: Returning items are the responsibility of the sender until the parcel has been received by Dream Duffel UK.  The cost of returning the item(s) to us is the customers responsibility.  

Please send any returns to ;

Dream Duffel UK
Unit 29
Chalmers Base
Blackburn
Aberdeen
AB21 0SU

 

Pre-Orders

When ordering a product on pre-order, please note payment will be taken at the time of the order.